Frequently Asked Questions

For now, we are only offering 3-7 business day shipping by regular mail. We will provide express shipping in a short future.
In case of delay you should contact us at info@khiputhehague.nl. On this Email you have to include your order number, First Name, Last Name and Payment Method (Credit, Debit, iDeal or Paypal). As soon as we have information about your product, we will contact you.
In accordance to Dutch Law, Khipu B.V will accept returns or exchanges of unused and unwashed merchandise that was on our website https://www.khiputhehague.nl within 14 days of the original date of purchase. To return an item, please email us a copy of your original invoice and a copy of your ID at info@khiputhehague.nl, we will then issue a gift card in your name or deposit your refund.
You have two ways to return a product. You may ship us the items back or you may visit us at our store. Keep in mind that you won’t pay the shipping fees for return, but if you are changing an item, you will have to pay for shipping again. If you are returning a product, a gift card will be issued in your name. You will be able to use this gift card at our location within 60 days of issuance date.
Email us a copy of the original inovice and a copy of your ID at info@khiputhehague.nl. We will contact you to ask for more information and if all the information provided is correct, we will issue a gift card in your name for the value of your purchase. You can use this gift card to buy at our location within 60 days of issuance date.
Alpaca fibre does not contain fat, oil or lanolin, which allows its processing to be smooth, using neutral soaps, and a small quantity of water at warm temperatures. Moreover, the fact that it contains no lanolin, also makes it hypoallergenic, which wool is not. The structure of the alpaca fibre makes it a perfect thermal insulator, due to its ability to maintain body temperature. It is, therefore, possible to use garments that are made with alpaca fibre in different climatic conditions. Alpacas are raised for their soft and luxurious fibre. Each shearing produces roughly five to ten pounds of fibre per animal, per year.  The fibre, often compared to Cashmere, can be turned into a wide array of products from yarn and apparel to tapestries and blankets. The fibre itself is recognized globally for its fineness, softness, light-weight, durability, excellent thermal qualities, and luster. Alpaca fibre has more than 9 pure colors in comparison to wool with only 3 pure colors. This implies that because of the many of the natural colors of alpaca, we avoid the dyeing process in many of our garments. On the other hand, alpaca fibre only has 2.8 – 3.9% grease in comparison to sheep with 9.5 – 27 % grease. This implies that less chemicals and energy are required to treat the water used in the alpaca fibre washing process. Furthermore, in contrast to goats and sheep, which have sharp hooves that damage pasture and soil, alpacas have two toes with toenails on top and a soft pad on the bottom of each foot that minimise the damage on the pastureland.  In other words, the grass system is not disturbed by alpacas, allowing the soil and their habitat to remain intact. Lastly, alpaca fibre has a lower tendency to felt in comparison to wool and other animal fibres.
The best way to take care of your alpaca is to dip it in a bucket of cold water, and it dry it on a flat surface. If it has a stain, it is preferable to hand wash it with baby shampoo or a neutral shampoo, and let it dry on a flat surface. If by last instance you can’t hand wash it, it can be put in the washing machine on wool or hand wash setting, however Khipu does not take responsibility if for some reason this does not go well. Under no circumstance should you dry alpaca in a dryer. 
The names of these qualities do not necessarily reflect the age of the animals or other phenotypic characteristics.  “Baby” stands for the finesse of the fibre. Baby alpaca is very fine and soft where the average fibre diameter is 22,5 microns.  The fibre used to obtain this quality does not necessarily come from baby animals; it could easily come from an adult animal with a very fine coat. Alpaca fibre is classified manually according to its fineness and sorted into qualities such as Royal Alpaca (less than 19 microns), Baby Alpaca (22,5 microns), Super Fine Alpaca (25,5 microns), Huarizo (29 microns), Coarse (32 microns) and Mixed Pieces (short fibers generally coarser than 32 microns). 
Alpacas are rarely killed for their fur, as the price of a living alpaca at any age outweighs the price that their fur can be sold by farmers.